Return and Refund Policy
Thank you for shopping at Thermal Energia.
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company – (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Thermal Energia System Trading, Shop 3, Yellow House Building – Al Maktoum Hospital Rd – Al Rigga – Dubai – United Arab Emirates.
- Goods – refer to the items offered for sale on the Service.
- Orders – mean a request by You to purchase Goods from Us.
- Service – refers to the Website.
- Website – refers to Thermal Energia, accessible from thermalenergia.com
- You – means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 5 days without giving any reason for doing so, if You or a third party you have appointed, who is not the carrier, takes possession of the product.
The deadline for returning an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
Goods returned should be in it’s original packaging and unused, unless specified otherwise.
In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@thermalenergia.com
- By phone number: +971 4 2287133
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return which are used, unsealed or not in saleable condition after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Shop 3, Yellow House Building – Al Maktoum Hospital Rd – Al Rigga – Dubai – United Arab Emirates
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@thermalenergia.com
- By phone number: +971 4 2287133